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Cookie akzeptieren- Springer Berlin Heidelberg
- 2010
- Taschenbuch
- 196 Seiten
- ISBN 9783642087561
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel. Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The books modular, practical and integral approach will appeal to today
s busy manager. All aspects of Total
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