Synopsis: To change, you have to leave your comfort zone. This is a very uncomfortable thought and an even more uncomfortable road to travel. Both the thought and the journey can cause long-lasting pain if procrastination takes the place of immediate action. Kaikaku (Japanese for ¿radical change¿) is like slapping the face of someone who has fainted: they may have lost consciousness, but the sudden forceful impact can bring them back from a horrendous nightmare. In this book, the author describes how kaikaku is best applied to businesses, how crises can be prevented, and what to do if you have just dealt with a crisis and