Der Perlentaucher unter den Buchläden Eichendorff21

Jochen Adler, born 1975, began his career as a self-starter in software engineering in the early 1990s and has since worked as a business analyst, project manager and IT/management consultant across Europe and in the U.S. In 2007, he joined the IT organization of a leading global financial services provider, where he supported strategic IT projects in the retail banking franchise, focusing on sales support (branch systems, intranet platforms), direct banking solutions (telephone, online/mobile solutions), IT innovation management and innovation methods (e.g. client-centric service design, Design Thinking). Furthermore, in 2012, he completed an extra-occupational distance- learning curriculum towards a B.Sc. in Business Informatics. Both professionally and academically, he specializes on managing customer relationships and the customer experience, virtual teamwork and the transition from line organization to project organization, and the opportunities and risks of introducing social software in organizations (¿Social Business¿, ¿Enterprise 2.0¿).