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William "Skip" Miller is President of M3 Learning, a sales training firm established in 1996. He is the author of ProActive Selling and ProActive Sales Management. Mr. Miller lives in Los Gatos, California. Ron Zemke was a coauthor of Knock Your Socks Off Selling, as well as the coauthor of all the books in the Knock Your Socks Off Service series and of the customer service classic Service America!
/9780814432334.png "Generations at Work")
/9798200632633.png "Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace")
/9798200632640.png "Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace")
/9780814470848.png "Knock Your Socks Off Service Recovery")
/9780814479353.png "Coaching Knock Your Socks Off Service")
/9780814472859.png "Knock Your Socks Off Prospecting")