Managing Software Quality discusses the methods involved in the integration of process, document and code indicators when constructing an evolving picture of quality. Throughout the book the authors describe experiences gained in a four-year on-site validation of the framework, making this book particularly useful for project or program managers, software managers and software engineers. In particular they provide guidance to those in software development and software support who are interested in establishing a measurement programme that includes software quality prediction and assessment. The authors share numerous valuable lessons learned during the research and applications of software quality management.