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**Thomas H. Davenport** is the President's Distinguished Chair at Babson College, a research fellow at the MIT Center for Digital Business, and the author, coauthor, or editor of thirteen books. **Jeanne G. Harris** is Executive Research Fellow and a senior executive at Accenture's Institute for High Performance in Chicago. **Robert Morison** has been leading business research in professional services firms for over twenty years and is a coauthor of _Workforce Crisis_.
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