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Cookie akzeptierenService Innovation
- Springer Japan
- 2018
- Taschenbuch
- 300 Seiten
- ISBN 9784431566366
This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today¿s economies ¿ the development of welfare and sustainability ¿ cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on
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