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Cookie akzeptieren![Owusu, Gilbert / Neil F. Doherty et al (Hrsg.). Transforming Field and Service Operations - Methodologies for Successful Technology-Driven Business Transformation. Springer Berlin Heidelberg, 2016.](https://eichendorff21.de/cdata/6G1Vb-W-NF7uTs6jfgmcVtTAsUA=/300x0/9783662524183.png)
Transforming Field and Service Operations
- Springer Berlin Heidelberg
- 2016
- Taschenbuch
- 300 Seiten
- ISBN 9783662524183
The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is
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