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Cookie akzeptieren- Springer International Publishing
- 2021
- Taschenbuch
- 184 Seiten
- ISBN 9783030364281
Love it? Hate it? Or, just don¿t care? How we feel about something dramatically affects how we interact with it. When we feel, we care. When we care, things happen. Companies that are thriving, not just surviving, are much more than a set of ruthlessly efficient and mechanistic processes ¿ they are a social system operated by people for people. The quality of relationships, both inside and outside the organization is a far more important driver of sustainable success or failure than the quality of its control systems. The head is important, but it is the heart that matters most. If you want your customers to
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