Talula Cartwright / Center for Creative Leadership / Lastcenter for Creative Leadership
Managing Conflict with Peers
- Center for Creative Leadership
- 2003
- Taschenbuch
- 36 Seiten
- ISBN 9781882197743
A great many peer conflicts arise from incompatible goals or from different views on how a task should be accomplished. With honest dialogue these kinds of conflicts can usually be resolved. But other peer conflicts are more troublesome because they involve personal values, office politics and power, and emotional reactions. To resolve these more difficult peer conflicts, managers should examine three key issues that can cause such clashes and also influence their outcome. One, they should assess their emotional "hot buttons" that trigger ineffective behaviors and make conflict difficult to manage. Two, they should examine their personal values and how those might conflict with what their peers
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