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Cookie akzeptieren![Stewart, John. Measuring Your IT - Identifying the Metrics That Matter. ITGP, 2012.](https://eichendorff21.de/cdata/E5RvjKYsScQWq-9TBZPEmTfH9pI=/300x0/9781849284363.png)
- ITGP
- 2012
- Taschenbuch
- 110 Seiten
- ISBN 9781849284363
Does your IT measure up? How would you know? This pocket guide tells you how... Regardless of whether you are client or provider, if you want to understand, assess or improve your IT, you first need to measure it. But what do you measure? How and when do you take those measurements? Who does the measuring? And what do you do with the measurements once you've taken them? Getting the measure of IT measurement This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users and the role that measurement can play in achieving that goal effectively. Key areas covered in this book include - Why IT measurement is necessary and how it relates to other performance assessments and monitors, such as audits, KPIs and health checks. How IT measurement differs from the perspective of the client business and the IT provider, and the common ground between the two. If you're a client business, you want to know if the time, effort and money being spent on IT are in line with industry norms. And you'll want to ensure that your IT is meeting the needs of the organisation and its users while contributing to the overall success of the business. If you're an IT provider, you need to know that your resourcing is as efficient as possible,
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