Fast track route to mastering the management of operations and technology Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness Examples and lessons from some of the world's most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy Includes a glossary of key concepts and a comprehensive resources guide