Fast track route to understanding what makes organizations tick Covers the key areas of achieving organisational effectiveness, from building core skill sets and mastering the impact of technology and globalization, to aligning culture with direction and developing new organizational models and structures Examples and lessons from some of the world's most successful businesses, including Dell, Nissan, Semco and St Luke's, and ideas from the smartest thinkers, including Charles Handy, Elliott Jaques, Arie de Geus and Ricardo Semler. Includes a glossary of key concepts and a comprehensive resources guide