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Cookie akzeptierenMark Umbreit
Mediating Interpersonal Conflicts
- Wipf and Stock
- 2006
- Taschenbuch
- 306 Seiten
- ISBN 9781597528375
Description: Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey of the heart" through a humanistic mediation model that addresses the emotional context of the conflict. Endorsements: "Rather than a narrow 'techniques' approach to conflict resolution, Mark Umbreit provides readers with a broad understanding of the 'whys' of mediation. This is the heart and voice of a dedicated practitioner as well as a skilled observer." --Terry Amsler,
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